Frequently Asked Questions
Appointments & Visit
You can book an appointment by calling our front desk, using our WhatsApp chat services, or visiting the medical center in person during business hours.
Some specialists and other services may require a referral from a GP / Family Doctor. General consultations usually do not require a referral.
Yes, same-day appointments may be available depending on the availability of the specialist doctors. We recommend calling early in the day for the best chance.
You can reschedule a booked appointment by calling our front desk. We recommend notifying us at least 24 hours in advance.
We do not charge for rescheduling. We recommend notifying us at least 24 hours in advance.
We ask that you cancel appointments at least 24 hours in advance. On the day of the appointment, if you are more than 15 minutes late (without communicating such) we will consider your appointment canceled.
You can cancel by calling the front desk directly.
We do not charge for missing appointments. We recommend notifying us at least 24 hours in advance.
We strive to see patients on time, but delays can occur. On average, wait times are under 15 minutes. We appreciate your understanding and patience.
Yes, we try to notify patients of any significant delays via phone call prior to their scheduled appointments.
Yes, we accept walk-ins for GP / Family Medicine consultations, x-ray services and specific laboratory services.
Wait times for walk-ins vary depending on the availability of the health provider and how busy the clinic is. On average, wait times are under 15 minutes. We appreciate your understanding and patience.
Yes, feel free to call ahead and check estimated wait times or availability during our business hours.
Services & Treatments
We offer a wide range of services including consultations with general family medicine, obstetrics and gynecology, pediatric medicine, internal medicine, endocrinology, nephrology, otorhinolaryngology (ENT), ophthalmology, neurology, cardiology, dermatology, psychiatry, general surgery management, orthopedic surgery management, pain management, physiotherapy, psychology, counseling, occupation health, minor procedures, clinical recovery area, and diagnostic testing which includes x-rays, ultrasounds, exercise stress testing, audiometry testing, spirometry testing, and laboratory services.
Yes, we provide comprehensive physical exams, including annual wellness visits, school/work/immigration physicals, and preventive screenings. Feel free to give the front desk a call for more information.
Yes, we provide a variety of vaccines including flu, tetanus, chicken pox, HPV and travel vaccines. Feel free to give the front desk a call for more information.
We perform minor procedures such as wound care, abscess drainage, skin biopsies, ingrown toenail removal and more. Feel free to give the front desk a call for more information.
Yes, most procedures require a prior consultation and a scheduled appointment. Some minor urgent procedures may be done same-day depending on availability. Feel free to give the front desk a call for more information.
We offer in-house testing such as:
- a wide variety of blood work
- urinalysis
- drug testing
- ECGs
- papsmears
- pregnancy tests
- audiometry
- spirometry
- blood pressure and glucose checks
- x-rays
- ultrasounds
- exercise stress testing.
Yes, we provide phlebotomy and lab draw services. Some tests are processed in-house, while others are sent to partnered external laboratory.
Depending on the test (e.g. fasting blood glucose or cholesterol), fasting may be required. Our staff will provide specific instructions upon inquiry of requested lab service.
We work with a network of specialists, and some may be available in-house on certain days. These include specialists in obstetrics and gynecology, pediatric medicine, internal medicine, endocrinology, nephrology, otorhinolaryngology (ENT), ophthalmology, neurology, cardiology, dermatology, psychiatry, general surgery management, orthopedic surgery management, pain management, physiotherapy, psychology, counseling and more.
Yes, our GP / Family Medicine doctors can assess and refer you to a trusted specialist based on your medical needs.
Generally, a referral is not needed. But it also depends on your insurance plan. Some require a referral from your GP / Family Medicine doctor. Our staff can help you navigate this.
Blood test results are typically available within 3 to 5 days. Our laboratory will contact you directly.
Yes, you may request copies through our front desk in-person. Please allow up to 3 business days for processing.
We accept most major insurance compabies. Coverage for specific services may vary, so we recommend checking with your insurance provider directly.
Billing & Insurance
We accept most major insurance companies including Guardian Group, Republic Bank, Beacon, Unimed, Sagicor, Maritime, Republic Bank, Tatil, Sagicor, MedAcess, Pan-Americian, NIS, to name a few. If you have questions about your specific plan & coverage, please contact your insurance provider directly.
Yes, we do. Please bring your current ecard to your appointment.
Yes, we do have most generally accessible printed insurance claim forms available. If you have a more specific form, feel free to bring it with you to your appointment.
Some insurance plans require a referral for specialist visits. Please check with your insurance provider to determine if a referral is needed before your appointment.
We accept cash, debit cards and credit cards. Online transaction payments can be facilitated once payments are made 24 hours prior to appointment. An online transaction receipt is required to be sent directly to our email address or WhatsApp chat service.
Yes, we offer payment plans for eligible patients, specifically for ophthalmology-related surgeries. Please contact our billing department to discuss your options.
Coverage varies depending on your plan. Some services may require prior authorisation or may not be covered. It’s best to contact your insurance provider to confirm coverage before receiving services.
We recommend checking with your insurance provider in advance.
You will receive a printed receipt upon payment on the day of services rendered.